IMS Hotspot Privacy Policy

We are committed to preserving the privacy of all users of the Service.

Please read the following privacy statement to understand how we use and protect the information that you provide to us.

By using this Service, you consent to the collection, use and transfer of your information under the terms of this privacy statement.

Submitted Information

The information you provide when you login, such as social media account or details provided on a sign-in form.

Device Information

Information about the device (mobile phone, tablet, laptop) the browser type, OS type, language you are using.

Location Information

If Location services are enabled, we collect information on where in the venue you have been.

Network Information

We collect IP addresses and MAC address information from your device as well as date and time stamps.

An IP and MAC address is a number that is assigned to your computer automatically when you use the internet. When you use our Service, our servers log your IP and MAC address. We may use your IP and MAC address to help diagnose problems with our Service, and to administer our Service.

Data Storage

Data is stored ‘on premise’ in a private cloud. The infrastructure is owned and managed by IMS and located in an industry leading, secure data centre. We use the latest in technologies and standards to ensure that data is secure and always available. If you do not login in to a IMS venue for more than 13 months, all personally identifiable data we store about you is deleted.

How your data is used

Your data may be used to communicate with your or to offer you relevant goods and services

Who may use your data

Your data may be used by the owner of the venue you visited. Your data may also be provided to regulatory bodies where we are under a legal obligation to do this, to protect our own rights or if we feel someone’s safety is at risk

Accessing your own data

You can access and amend the data we hold on you at any time by visiting your Profile Portal Alternatively please email


We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.


We use Cookies like a website would; to enable us to distinguish you from other users.

Changes To Our Privacy Statement

Any changes to our privacy statement in the future will be posted to the website and, where appropriate, through e-mail notification